Checking your monthly mortgage statement and fixing what is wrong
Partial payments
Statement answer
Servicers may hold a partial payment in a suspense account until there is enough for a full payment. The statement should show amounts held in suspense. If funds sit there without explanation, ask the servicer in writing how they will be applied.
Last reviewed against the primary sources listed below.
On the statement
- Unapplied or suspense balance.
- Payment applied date.
- Amount still due.
Statement questions
What is a suspense account on my mortgage?
Where partial payments are held until a full payment is reached.
Why was my payment not applied?
It may have been held as a partial payment.