Checking your monthly mortgage statement and fixing what is wrong
Payment not credited
Statement answer
Gather proof of payment, such as bank records, then call the servicer and ask how it was applied. If it is not fixed, send a written notice of error to the address the servicer designates. Servicers generally must credit payments as of the day received.
Last reviewed against the primary sources listed below.
Proof to gather
- Bank statement line.
- Confirmation number.
- Date sent and amount.
Statement questions
How fast must a servicer credit a payment?
Generally as of the date received, under federal servicing rules.