Mortgage Statement & Escrow Guide checklist
Questions to ask a lender
Statement answer
Ask your servicer specific questions about the line that looks wrong, and ask for answers in writing. Keep the date of each call and the name of the department.
Last reviewed against the primary sources listed below.
Payments
- On what date was my last payment applied?
- Is any money held in a suspense account?
Fees and escrow
- Why was this fee charged, and under which part of my note?
- What changed in my escrow account?
Next steps
- What is the designated address for notices of error?
- How long do you have to respond?
How to use the answers
If the answers do not resolve the problem, use the notice-of-error guide to put it in writing.